Tourist information office

OUR CUSTOMER COMMITMENTS

The Tourist Office of the Great Lakes, respecting the requirements of the Quality Tourism brand, is committed to a quality policy and, as such, has defined commitments to its customers.

1- Privilege the reception of the client

By offering a welcome adapted to each type of clientele By offering you furniture to sit down.

By training and putting at your disposal our consultants in stay in order to always better respond to your request.

By limiting your waiting time by providing up-to-date information and digital tools in the lobby.

By providing quick answers to your requests in any mode.

By answering all the year to your letters.

By offering you a variety of services (small administrative, post, ticketing …)

2- Facilitate your access to information and your steps

By welcoming you on different poles: ocean beaches, city.

By adapting the schedules of tourist information offices all year round to your needs.

By having a website and by offering you a tourist information service integrating the new information and communication technologies: our presence on social networks, the whole, updated in real time and in French, English, German and Spanish.

By making information available outside of business hours.

By displaying and spreading our opening times in 3 languages.

Being open at least 305 days a year Saturday and Sunday included in tourist or entertainment period.

By displaying outside emergency phone numbers in 2 foreign languages.

By offering you free and free access to the wifi.

By displaying the availability of accommodation from April to September on all the digital media and by informing you at the counter.

3- Inform

By meeting the needs expressed by each type of clientele By informing you free of charge about the local tourist offer.

By providing a permanent reception service run by staff practicing two foreign languages ​​at least and 4 during the summer period.

By providing tourist maps, maps and tourist guides on paper.

By disseminating our tourist information (accommodation, leisure, heritage, animation, health and emergency …) also on paper translated into English, German and Spanish updated annually.

By presenting all the qualified offer of Biscarrosse and guaranteeing its reliability.

By facilitating the organization of your stay by access to the consultation of availabilities of classified accommodation and the possibility of booking accommodation.

By guaranteeing the quality of the information disseminated on the territory by training the reception staff of providers.

4- Dealing with customer complaints

By providing a response followed by corrective action to responses received within 72 hours.

By measuring the quality of reception in order to improve it By measuring your satisfaction Tourist Information

Offices Biscarrosse +33 5 58 78 20 96 – Sanguinet +33 5 58 78 67 72 – Parentis +33 5 58 78 43 60